FAQ's

How will my equipment be delivered?

Smaller items are shipped via UPS. However, larger items will arrive via a freight carrier of our choice. In the instance that an order is directly shipped from the manufacturer, the manufacturer will select their carrier of choice.

Does the price include installation?

Prices do not include installation costs. If needed, we will provide a certified service technician in your area to provide you with an estimate of the installation. What is Refurbishment?

Prior to shipment each item is taken apart by a service technician, and inspected for worn, broken, or defective parts. The majority of items are then taken to our commercial paint booth facility for sanding, prepping, priming, and a new coat of paint.

Patient chairs and stools are fitted with a new set of upholstery in our upholstery department.

Each refurbished delivery system includes new regulators, tubing, gaskets and pistons on every unit.

The final process is a complete quality test by a certified technician prior to shipment. Customer Satisfaction is our number one goal!

Can I set up and open an account?

We are able to offer lower prices by not having a collections or A/R department. We accept checks, credit cards, or we can arrange financing thru the lender of choice.

What happens if the equipment breaks down?

If a smaller item breaks down, call our service department for a RA number and we can repair it at our facility. For larger items contact us and we will check with the manufacturers for warranty repair or connect you with a qualified service technician.

How long will my order take to get here?

New equipment is typically drop-shipped from the manufacturer to you. All refurbished equipment is processed in our service department and after we execute your order it typically takes 3-5 weeks to complete.